All deliveries within the Townsville region will be delivered by hand and at no cost.

Delivery is between 9-10am and 3-4pm weekdays only.

Pick up can also be arranged by contacting us via email at hello@the-gathered.com.au.


Balloons cannot be left outside as this will cause clouding if left in direct sunlight. Because of this, we ask that delivery is made to a location where someone will be able to take the balloon indoors.


All orders are packed during business hours Monday to Friday and take between 1-3 business days to be dispatched. All delivery timeframes are from the day the order is shipped. Please allow for potential delays due to current COVID-19 restrictions, which are out of our control.

Standard Delivery: Flat rate of $10 or free for orders over $99. Estimated time is 5-7 days depending on your location. 

Express Delivery: Flat rate of $15. Estimated time is 1-3 days depending on your location. 


We hope you were delivered some really beautiful things that you love, but in the case that you got some goods that aren't really your taste, perhaps consider gifting them on to someone who can enjoy them. Because of the nature of our business, all of our sales are final. We don't accept any refunds or exchanges unless an item is damaged. If an item is damaged, please email us at hello@the-gathered.com.au within 48 hours of receiving your balloon or item, and please include photos of the damaged goods.